Our work is good – we promise. Behind that promise, we want you to know that we back our work with a satisfaction guarantee. We won’t stop working until you like what we’ve done. Our goal is superior customer service which we deliver every time we come to your home to repair an appliance. We will fix what is broken and do it without charging any more than necessary. If the cost to repair exceeds the cost to replace – we will let you know that up front as soon as we determine that fact.